A process approach for the excellence in an academic Job Placement Service

The present paper takes in consideration the problematic of the reengineering for the activities and the processes of the Job Placement service in the Faculty of Economics of the University in Turin, in order to facilitate the successful insertion in the working world of its students/graduated and to maintain effectiveness and efficiency when facing a number of stagiaires considerably increasing (due to the evolution of the labour market). The structure of this service, that is acting as an interface for enterprises of every sector, public bodies, operators and international institutions, is articulated in primary macroprocesses (students management, enterprises management and communication to the stakeholders) and supporting processes (management warehouse, management informative material, management and recruiting tutors, hardware and software devices maintenance, management internal relations). Such a process reengineering evidenced some critical aspects and supplied elements to improve the quality of the service and consequently the students/graduated/other stakeholders satisfaction.