As evidenced in Note 1, in 2007 the Faculty of Economics of the University of Turin, firstly in Italy, obtained both two accreditations from a regional Institution (Regione Piemonte) - respectively for “instruction and orientation activities” - and the ISO 9001:2000 certification, for the scope “planning and providing services for student career orientation, university education and job placement”. The first part of the work (Note 1) has analysed the characteristics of the two (regional and international) different models, in order to supply an operative integration to be experienced in similarly structured high educational entities. This second part of the work (Note 2) summarizes the principal methodological aspects and results (for instance observations, complaints, appreciations and improvement proposals) deriving from the internal and external auditing activity - both for ISO 9001 certification and regional accreditation - in the Faculty, in order to give some useful elements to be considered during the implementation and the surveillance-maintenance of such an integrated regional-international model.

The quality certification and accreditation experience in the Faculty of Economics of the University of Turin (Note 2)

BECHIS, Marco;BIANCONE, Paolo;
2008-01-01

Abstract

As evidenced in Note 1, in 2007 the Faculty of Economics of the University of Turin, firstly in Italy, obtained both two accreditations from a regional Institution (Regione Piemonte) - respectively for “instruction and orientation activities” - and the ISO 9001:2000 certification, for the scope “planning and providing services for student career orientation, university education and job placement”. The first part of the work (Note 1) has analysed the characteristics of the two (regional and international) different models, in order to supply an operative integration to be experienced in similarly structured high educational entities. This second part of the work (Note 2) summarizes the principal methodological aspects and results (for instance observations, complaints, appreciations and improvement proposals) deriving from the internal and external auditing activity - both for ISO 9001 certification and regional accreditation - in the Faculty, in order to give some useful elements to be considered during the implementation and the surveillance-maintenance of such an integrated regional-international model.
2008
11th Toulon-Verona Conference: “Excellence in Services: Higher education; Health care; Local government; Tourism; Banking”
University of Florence, Florence
4-5 September 2008
Proceedings of the 11th Toulon-Verona Conference “Excellence in Services: Higher education; Health care; Local government; Tourism; Banking”
University of Florence, Dipartimento di Scienze Aziendali
1
41
46
9788884538550
Quality; Faculty of Economics; University of Turin; Accreditation; Certification; Student career orientation; University education; Job placement; ISO 9001 standard
M. BECHIS; P. P. BIANCONE; L. TOMATIS
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/53350
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