The present business management forms focus always more on motivation and involving issues of human resources. This study illustrates an organizative instrument as the Multi Functional Area, which allows to address the decisions towards the nearest point to the application zone, in order to increase the effectiveness of the problem solving process. This is coherent with the objective of the new revision of ISO 9000 standards, which should help to achieve benefits for all interested parties.

Organizational and operative instruments for process quality improvement

TORAZZO, Annamaria;BECHIS, Marco;MARCHESE, Aurelio
1999-01-01

Abstract

The present business management forms focus always more on motivation and involving issues of human resources. This study illustrates an organizative instrument as the Multi Functional Area, which allows to address the decisions towards the nearest point to the application zone, in order to increase the effectiveness of the problem solving process. This is coherent with the objective of the new revision of ISO 9000 standards, which should help to achieve benefits for all interested parties.
1999
12th IGWT Symposium, Poznań-Gdynia “Quality for the XXIst century”
Universities of Poznań and Gdynia
5-11 September 1999
Proceedings of the 12th IGWT Symposium, Poznań-Gdynia “Quality for the XXIst century”
The Poznań University of Economics Publishing House
II
840
846
9788387152871
ISO 9000 standard series; Problem solving process; Organizative instrument; Multi functional area; Interested party
A. TORAZZO; M. BECHIS; A. MARCHESE
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/54772
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact