Lo studio del burnout in sanità: rapporto coi pazienti e relazionelavoro-famiglia come richieste e risorse

Objective. Care professionals are particularly exposed to the risk of burnout, exiting from unbalancing between demands and resources at work. This work wanted to investigate several possible antecedents of the burnout syndrome. Methods. A self-report questionnaire was filled by 307 workers in two hospitals in the Piemonte Region. The present study examined: perceived social support, patients’ exceeding expectations and gratitude, one of the so called “Emerging Psychosocial Risks”, the work-family relationship, that can be expressed by the concepts of conflict, and enrichment. Results. Multiple hierarchical regression models put in evidence the influence that the studied demands and resources play on the three dimensions of the burnout (Emotional Exhaustion, Depersonalization, Personal Accomplishment). Conclusions. Results highlight the significant (and sometimes higher) impact of relationship (exceeding expectations and gratitude) with patients and work-family relationship has on burnout, besides job characteristics and organizational support.