Work-related stress among correctional officers: A qualitative study

BACKGROUND: Correctional officers (COs) are exposed to various factors likely to jeopardize their health and safety. Even if numerous studies have been focused on work-related stress among COs, few studies have been carried out in Italy. OBJECTIVE: Indentify the work-related factors and comprehend how they negatively affect the COs' psychological health in the Italian penal system. METHODS: A qualitative approach was employed. Twenty-eight COs employed in a detention block of an Italian jail were interviewed face-to-face. For the analyses of the text, Template Analysis technique was followed. RESULTS: The analyses of the text highlighted six macro-categories and thirteen categories hierarchically linked to them: A) Intrinsic work-related factors with six categories: demanding contact with prisoners, high level of responsibility, health risks, critical events, lack of intellectual and social stimulation, and conflict value; B) Factors related to the type of contract and work organization: challenging working hours contrasted with social time, and relocation; C) Social factors: relationships with colleagues and hierarchy; D) Organizational factors: organizational injustice, E) External factors: negative social image; F) Physical environmental factors: physical structure of the prison building. CONCLUSIONS: The results indicated that COs are at high risk of stress. More specifically, the analyses highlighted that the most stressful part of the COs' job concerns their relationship with the inmates