Dynamic performance management approach: An experiment on public transport

The public sector requires innovative performance management approaches; they should favor a dynamic performance management. Furthermore, they should support the decision-making processes forecasting future public scenarios. Although the literature describes useful approaches for these purposes, they are not applied enough. The research aims to determine how an innovative performance management approach can support public services. By this approach, an experiment on a critical public problem, i.e., the low air quality in a metropolitan city, was carried out. The transportation system of a city was mapped to rationalize data and to create a simulation of a transportation environment to improve air quality. The results of this study are manifold. This study shows how an innovative performance management approach can support a public management system. It provides a collaborative mapping of the key variables, a simulation model of public transport, and graphs on possible future scenarios of public service. Furthermore, this study suggests a possible approach to favor a smart city. The study introduces an innovative system as a dynamic approach that can support the decision-making process. It can be used by policymakers to gain a better understanding of how the sustainability of transportation systems and policies can be measured and how these measurements can be used in planning transport systems. Keywords: Dynamic performance management; system dynamics; performance measurement; public service; public transportation; smart city; decision making.