ASPECTS ON THE ANALYSIS AND QUANTIFICATION OF THE QUALITY OF PRODUCTS, WORKS AND SERVICES (I)

The article is reasoning the importance of a new concept in production management, namely Products / Works / Services. In the context of this new concept, more comprehensive than the term used in the literature, of goods and services, the analysis and quantification of quality is particularly important. This article presents two methods of analysis and quantification of the quality of Products / Works / Services, namely: quality (spiral) loop and value curve (price, benefits) - quality. The main phases (stages) of the quality loop are analyzed: market study; conception-design-development; manufacturing preparation; tracking the behavior of Products / Works / Services in operation. Value Method (Price, Benefits) - Quality is presented and analyzed in the context of a computerization action of a company. The reasoning of the importance of this method is based on the main needs of such an action: the use of specialized and high performance software; operation with very large files (memory). The article also presents, both analytically and graphically, the mechanism for establishing quality in the market.