Re-Orienting the Turin Reception System to Address Homelessness. Findings from an Italian Participatory Action-Research Study

This paper presents the initial analytical findings from a multidisciplinary participatory action-research study that aimed to reorient and improve the public services system for people experiencing homelessness in Turin, Italy. Sociologists, designers, and anthropologists from the University of Turin and the Polytechnic of Turin coordinated the research in agreement with the municipality of Turin and with funding from the Ministry of Labour and Social Policies. The action-research study has been conducted since 2018 through co-design activities and qualitative research techniques that have involved policymakers from the city administration, frontline workers from third-sector organisations, and the beneficiaries of public services for people without housing. This article focuses on some of the critical aspects of Turin’s reception system that emerged from the action-research process, such as the tension between the standardisation or personalisation of the city’s public services and the need to further diversify the housing solutions available for those facing homelessness. At the methodological level, the collaboration and prolonged discussion between the university researchers and local administration was significant. This action-research study encouraged the actors in the local reception system to develop their reflexivity and promoted the development of more diverse policies and interventions.