Personal experiences with the national healthcare system and institutional trust in times of COVID-19

We conducted two studies to analyze the relations between dissatisfaction with experiences with the national healthcare system and trust in political (political parties and parliament), super partes (judiciary and police), and international (European Union [EU] and United Nations [UN]) institutions via the mediation of trust in the national healthcare system. Study 1 (longitudinal study on a quota sample of the Italian adult population, N = 689, surveyed in April 2021, T1, and in April 2022, T2) showed that dissatisfaction with experiences with the national healthcare system was negatively associated with trust in the national healthcare system, which, in turn, was positively associated with an increase in trust in political, super partes, and international institutions. Study 2 (between-participant experimental design, N = 285) showed that priming a negative versus a positive experience with the national healthcare system decreased trust in this system, which, in turn, was positively associated with trust in political, super partes, and international institutions. The strengths, limitations, and possible development of this research are discussed.