Agent technology promises to increase the flexibility and power of telecommunications management systems and services. This paper describes ongoing work that, through prototyping and experimentation, is aiming to understand the practical implications and benefits of applying agent technology to the management of problems related to service application software. Agents are seen to play a central role in enhancing flexibility, user friendliness and productivity, both for the end users and the support engineers. The agents can take care of much of the diagnosis, solution logistics and difficult software set-up procedures.
The Application of Intelligent and Mobile Agents to the Management of Software Problems in Telecommunications
MAGRO, Diego;
1998-01-01
Abstract
Agent technology promises to increase the flexibility and power of telecommunications management systems and services. This paper describes ongoing work that, through prototyping and experimentation, is aiming to understand the practical implications and benefits of applying agent technology to the management of problems related to service application software. Agents are seen to play a central role in enhancing flexibility, user friendliness and productivity, both for the end users and the support engineers. The agents can take care of much of the diagnosis, solution logistics and difficult software set-up procedures.
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