Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.
The positive value of the workers/customers relationship: development and first validation of Customer/Patients Gratitude Scale (Cpgs)
CONVERSO, Daniela;MARTINI, Mara
2013-01-01
Abstract
Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.File in questo prodotto:
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