Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.

The positive value of the workers/customers relationship: development and first validation of Customer/Patients Gratitude Scale (Cpgs)

CONVERSO, Daniela;MARTINI, Mara
2013-01-01

Abstract

Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.
2013
Work, Stress and Health 2013: Protecting and Promoting Total Worker Health
Los Angeles
16-19 maggio 2013
Work, Stress and Health 2013: Protecting and Promoting Total Worker Health
APA NIOSH
1
2
http://.http://www.apa.org/wsh/
gratitude; WORKERS/CUSTOMERS RELATIONSHIP
Converso D.; Martini M.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/135055
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