The positive value of the workers/customers relationship: development and first validation of Customer/Patients Gratitude Scale (Cpgs)

Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.



Titolo: The positive value of the workers/customers relationship: development and first validation of Customer/Patients Gratitude Scale (Cpgs)
Autori Riconosciuti: 
CONVERSO, Daniela  
MARTINI, Mara  
Autori: Converso D.; Martini M.
Data di pubblicazione: 2013
Abstract: Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.
Editore: APA NIOSH
Titolo del libro: Work, Stress and Health 2013: Protecting and Promoting Total Worker Health
Pagina iniziale: 1
Pagina finale: 2
Nome del convegno: Work, Stress and Health 2013: Protecting and Promoting Total Worker Health
Luogo del convegno: Los Angeles
Anno del convegno: 16-19 maggio 2013
URL: http://.http://www.apa.org/wsh/
Parole Chiave: gratitude; WORKERS/CUSTOMERS RELATIONSHIP
Appare nelle tipologie:04A-Conference paper in volume

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Utilizza questo identificativo per citare o creare un link a questo documento:
http://hdl.handle.net/2318/135055
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