Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers.
Titolo: | The positive value of the workers/customers relationship: development and first validation of Customer/Patients Gratitude Scale (Cpgs) |
Autori Riconosciuti: | |
Autori: | Converso D.; Martini M. |
Data di pubblicazione: | 2013 |
Abstract: | Receiving gratitude by patients/customers is here considered and as the positive side of the relationship with patients/customers as a support and a resource for care professionals. The aim of the present study is therefore to develop and validate a new scale measuring how care professionals feel in respect to gratitude expressed by patients/customers. |
Editore: | APA NIOSH |
Titolo del libro: | Work, Stress and Health 2013: Protecting and Promoting Total Worker Health |
Pagina iniziale: | 1 |
Pagina finale: | 2 |
Nome del convegno: | Work, Stress and Health 2013: Protecting and Promoting Total Worker Health |
Luogo del convegno: | Los Angeles |
Anno del convegno: | 16-19 maggio 2013 |
URL: | http://.http://www.apa.org/wsh/ |
Parole Chiave: | gratitude; WORKERS/CUSTOMERS RELATIONSHIP |
Appare nelle tipologie: | 04A-Conference paper in volume |
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