Configuration systems are key tools in the sales of complex services and products because they support the dynamic generation of solutions. However, such systems, typically designed for expert users, are too technical for the average customer of a Web store. As a solution to this issue, we present a model for the integration of Intelligent User Interfaces and Configuration techniques. This model supports the development of adaptive configuration systems, which help the user in the selection of the features to be set and present the solutions according to the user’s interests and expertise.
User-Adaptive Configuration of Products and Services
ARDISSONO, Liliana;GOY, Annamaria;PETRONE, GIOVANNA;
2003-01-01
Abstract
Configuration systems are key tools in the sales of complex services and products because they support the dynamic generation of solutions. However, such systems, typically designed for expert users, are too technical for the average customer of a Web store. As a solution to this issue, we present a model for the integration of Intelligent User Interfaces and Configuration techniques. This model supports the development of adaptive configuration systems, which help the user in the selection of the features to be set and present the solutions according to the user’s interests and expertise.
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