Modeling and simulation of the hospital-at-home service admission process

This article focuses on the analysis of the admissions to hospital-at-home service within the framework of Business Process Management. While traditional process analysis deal with internal hospital services, having a particular and specific scenario, e.g. a ward of an hospital, here we investigate a quite innovative service with a strong socio-territorial impact based on real data. In particular, we are interested in the understanding of the selection process in which staff discriminate cases of interest for the service. We describe here our methodological framework combining data and event log analysis, modeling with standard language and business process simulation with scenario analysis.