ICT Training, Digital Transformation and Company Performance: an Empirical Study

Purpose: We present a model for assessing the effects of employee ICT training on organizations’ results. We also introduce digital transformation as a mediator between the two concepts and study the role of organizational commitment and human capital in terms of digital transformation. Design/Methodology/Approach: Surveys were completed by the CEOs of 184 Spanish companies, and their responses were analyzed with Partial Least Squares. Findings: Our results empirically analyze the proposed theoretical model and highlight that human capital and organizational commitment partially mediate the link between ICT training and digital transformation. Furthermore, there is a direct relationship between ICT training and company performance. Originality/Value: Despite heavy theoretical emphasis on the study of the conditions necessary for the digital transformation of companies, few studies have empirically analyzed the effects of adopting certain practices for its implementation. This paper focuses on analyzing the effect of ICT training, which is configured as a tool capable of improving staff knowledge and increasing employee commitment. This is essential for adopting organizational change such as digital transformation. Practical Implications: Directors and managers should invest more resources in the human capital of their company through ICT training. In fact, it can improve organizational commitment, encouraging employees to adopt innovative behaviors, thus allowing for the necessary digital transformation.