The legal system, while upholding justice, often suffers from limited accessibility. High costs, complex procedures, and scarce legal guidance create a significant "justice gap" for underserved populations. This chapter explores the potential of Artificial Intelligence (AI) to bridge this gap and make legal services more accessible. By automating routine tasks and providing AI-powered legal guidance, AI has the potential to transform the legal market and empower individuals to navigate the legal landscape. These tools can be designed to address frequently asked questions, explain legal concepts in a clear and concise manner, and even assist users in identifying relevant legal resources. For instance, an AI-powered chatbot could guide a tenant facing eviction through the legal process, explain their rights, and help them draft a response to the eviction notice. By empowering individuals to handle routine legal matters independently, AI-powered tools have the potential to lessen their dependence on lawyers, particularly for small claims and straightforward legal issues. The potential of AI in legal services is not without its challenges. Concerns exist regarding the limitations of AI, particularly in handling legal matters requiring a more nuanced judgment and/or human empathy. Additionally, biases inherent in the data used to train AI algorithms can lead to discriminatory outcomes, potentially exacerbating existing inequalities or providing incorrect answers to concrete legal problems. The chapter acknowledges these challenges and emphasizes the need for theoretical and practical solutions – including robust data validation protocols to mitigate bias and the development of clear ethical frameworks aligned with the recent AI Act – and contributes to the ongoing discussion on how technology can be harnessed to bridge the justice gap, empower individuals within the legal system, and potentially reshape the traditionally lawyer-centric model of litigation.
Bridging the Justice Gap: Can AI Make Legal Services More Accessible and Less Lawyer-Centric?
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Abstract
The legal system, while upholding justice, often suffers from limited accessibility. High costs, complex procedures, and scarce legal guidance create a significant "justice gap" for underserved populations. This chapter explores the potential of Artificial Intelligence (AI) to bridge this gap and make legal services more accessible. By automating routine tasks and providing AI-powered legal guidance, AI has the potential to transform the legal market and empower individuals to navigate the legal landscape. These tools can be designed to address frequently asked questions, explain legal concepts in a clear and concise manner, and even assist users in identifying relevant legal resources. For instance, an AI-powered chatbot could guide a tenant facing eviction through the legal process, explain their rights, and help them draft a response to the eviction notice. By empowering individuals to handle routine legal matters independently, AI-powered tools have the potential to lessen their dependence on lawyers, particularly for small claims and straightforward legal issues. The potential of AI in legal services is not without its challenges. Concerns exist regarding the limitations of AI, particularly in handling legal matters requiring a more nuanced judgment and/or human empathy. Additionally, biases inherent in the data used to train AI algorithms can lead to discriminatory outcomes, potentially exacerbating existing inequalities or providing incorrect answers to concrete legal problems. The chapter acknowledges these challenges and emphasizes the need for theoretical and practical solutions – including robust data validation protocols to mitigate bias and the development of clear ethical frameworks aligned with the recent AI Act – and contributes to the ongoing discussion on how technology can be harnessed to bridge the justice gap, empower individuals within the legal system, and potentially reshape the traditionally lawyer-centric model of litigation.
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