Worker Well-Being in Italian Manufacturing: A Cluster Analysis of Work Engagement, Exhaustion, and Work Ability

The present study examines the well-being of workers in an Italian manufacturing plant, focusing on work engagement, emotional exhaustion and work ability. These dimensions have received relatively little attention in manufacturing contexts. Utilising a person-centred approach, the objective is to identify distinct subjective well-being profiles among Italian manufacturing workers and to examine how work-related psychosocial characteristics differentiate these profiles. The research, which collected data from 340 workers (predominantly male at 62.1%) between July and September 2023, focused on work engagement, emotional exhaustion, and work ability—factors that have been previously understudied in manufacturing environments. Through cluster analysis, researchers were able to identify three worker profiles. The largest group, designated “Motivated & Healthy” (45.3%), exhibited the most favourable characteristics: strong work engagement, minimal emotional exhaustion, and adequate work ability. These workers reported experiencing reduced physical demands, greater autonomy in decision-making, and superior rewards compared to their colleagues. The second-largest group, “Motivated & Stressed” (32.5%), demonstrated a mixed profile. While maintaining average work engagement, these workers experienced high levels of emotional exhaustion and diminished work ability. The smallest group, termed “Disillusioned” (22.2%), consisted entirely of blue-collar workers and exhibited the most concerning pattern: low engagement, high exhaustion, and mediocre work ability. This group also reported the most challenging working conditions, including the highest physical and cognitive demands, least decision-making authority, and lowest rewards. The study corroborates earlier research findings by identifying significant relationships between work engagement and work ability (positive correlation) and emotional exhaustion (negative correlation). These results suggest that manufacturing facilities might benefit from tailoring their support strategies to address the specific needs of each worker profile, rather than applying one-size-fits-all solutions.