The School of Business Administration (SAA) - born in 1957 in Turin - is the only Italian Business School integrating part of the university order that issue legal recognized diplomas; it has introduced, since years ‘60, learning programs build on the real requirements of the entrepreneurial world. The SAA obtained, at the beginning of the year 2005, the ISO 9001:2000 certification and was accredited for the quality in education from the institutional competent Body of the Regione Piemonte. Its complex organizational structure has been reflected in a Quality and Accreditation Management System Manual, comprehensive of numerous integrated procedures, operative instructions and records. The present work analyses the experience of the implementation of a Certification and an Accreditation System, coherently both with the requirements of the ISO 9001 standard (Vision 2000) and with the regional parameters.

Certification and Accreditation of the Centre for Excellence SAA - School of Management of the University of Turin

CANTINO, Valter;BIANCONE, Paolo;BECHIS, Marco
2005

Abstract

The School of Business Administration (SAA) - born in 1957 in Turin - is the only Italian Business School integrating part of the university order that issue legal recognized diplomas; it has introduced, since years ‘60, learning programs build on the real requirements of the entrepreneurial world. The SAA obtained, at the beginning of the year 2005, the ISO 9001:2000 certification and was accredited for the quality in education from the institutional competent Body of the Regione Piemonte. Its complex organizational structure has been reflected in a Quality and Accreditation Management System Manual, comprehensive of numerous integrated procedures, operative instructions and records. The present work analyses the experience of the implementation of a Certification and an Accreditation System, coherently both with the requirements of the ISO 9001 standard (Vision 2000) and with the regional parameters.
Quality in services
University of Palermo, Palermo
8-9 September 2005
Proceedings of the 8th Toulon-Verona Conference
Università degli Studi di Palermo
20
25
Quality; Management system; Accreditation; Certification; Vision 2000
V. CANTINO; P. P. BIANCONE; M. BECHIS
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/27952
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