Sinergie operative tra sistemi di gestione qualità-ambiente e responsabilità sociale

The knowledge of methodologies and operative instruments for the implementation of the main ethical-social requirements in the enterprises represents an innovative matter for the development of an organization operating in a global market. If on the one hand, ISO 9001 quality standard has evidenced, when correctly applied, the possibility of increasing customer satisfaction through the best resources’ allocation inside the business processes, its integration with the main ethical parameters, included in the SA8000 standard, and the environmental parameters of the ISO 14001 standard, represents an important opportunity to improve the relationship with other stakeholders. The present work, starting from the state of arts, evidences the possible synergies, modalities and advantages resulting from the integration among Quality, Environmental and Social Responsibility Management System, with a focus on the problems of the customer, of the human resources, and other stakeholders, that are going to have at disposition a precise evaluation model for the activities of organizations.