In order to assess the benefits obtained by companies with ISO 14001 certification, a questionnaire was sent to a sample of certified Italian firms selected to provide a valid reflection of the overall situation in terms of geography and business sectors. From the responses received a global satisfaction index was drawn up based on the levels of importance and satisfaction expressed by each company for each aspect of the questionnaire.

ISO 14001 certification and the measurement of company satisfaction

TORAZZO, Annamaria;BECHIS, Marco;MARCHESE, Aurelio
2001

Abstract

In order to assess the benefits obtained by companies with ISO 14001 certification, a questionnaire was sent to a sample of certified Italian firms selected to provide a valid reflection of the overall situation in terms of geography and business sectors. From the responses received a global satisfaction index was drawn up based on the levels of importance and satisfaction expressed by each company for each aspect of the questionnaire.
Convegno “Sistema qualità, tutela ambientale e sviluppo economico”
Università degli Studi di Messina - CE.RI.QUA. (Centro Interdipartimentale di Ricerca sulla Qualità)
15-16 Ottobre 2001
3 (II)
941
952
Certification; ISO 14001 standard; Company; Questionnaire; Global satisfaction index
A. TORAZZO; M. BECHIS; A. MILANESI; A. MARCHESE
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/2318/55430
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