Configuration systems are key tools in the sales of complex services and products because they support the dynamic generation of solutions. However, such systems, typically designed for expert users, are too technical for the average customer of a Web store. As a solution to this issue, we present a model for the integration of Intelligent User Interfaces and Configuration techniques. This model supports the development of adaptive configuration systems, which help the user in the selection of the features to be set and present the solutions according to the user’s interests and expertise.

User-Adaptive Configuration of complex services

GOY, Annamaria;PETRONE, GIOVANNA;
2003-01-01

Abstract

Configuration systems are key tools in the sales of complex services and products because they support the dynamic generation of solutions. However, such systems, typically designed for expert users, are too technical for the average customer of a Web store. As a solution to this issue, we present a model for the integration of Intelligent User Interfaces and Configuration techniques. This model supports the development of adaptive configuration systems, which help the user in the selection of the features to be set and present the solutions according to the user’s interests and expertise.
2003
International Conference on Concurrent Engineering: Research and Applications (CE 2003)
Madeira (Portugal)
26-30 July
Concurrent Engineering: Advanced Design, Production and Management Systems
Balkema
437
444
9789058095244
Configuration; Complex products and services; Personalization; Adaptive Web sites; Intelligent User Interfaces
A. GOY; G. PETRONE; G. FRIEDRICH; C. RUSS; M. HOLLAND; R. SCHAEFER
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/2318/71865
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