This paper presents a method to work analysis able to leverage organizational change by the elicitation of a multi-prospective object, a common cognitive referent, shared by all the actors and functions operating in the work system. The focus of the action moves from the acquisition of reflexivity by a single operator, or within the same group of operators, to the study of the interfaces between groups in the work system of reference. Research approach – The case study method was the research strategy used to collect in-depth data, support data convergence and findings analytical generalization. In the design, an embedded single-case study was applied, with the involvement of three different subunits of analysis. The case was a Hospital specialized in infectious diseases. Findings/Design – The results proposed work systems analysis presented with infographics with evidence of the relations and interdependencies between sub-systems and the possible flaws that may affect the system performance. Originality/Value – The research makes a contribution to the way to visualize leverages for change in complex socio-technical systems. Take away message – A visual explanation of how a work system functions and where it can be improved will support the operators themselves to promote organizational change.
The Elicitation Of Common Cognitive Referents To Leverage Organizational Change
CALLARI, TIZIANA CARMEN;RE, Alessandra
2012-01-01
Abstract
This paper presents a method to work analysis able to leverage organizational change by the elicitation of a multi-prospective object, a common cognitive referent, shared by all the actors and functions operating in the work system. The focus of the action moves from the acquisition of reflexivity by a single operator, or within the same group of operators, to the study of the interfaces between groups in the work system of reference. Research approach – The case study method was the research strategy used to collect in-depth data, support data convergence and findings analytical generalization. In the design, an embedded single-case study was applied, with the involvement of three different subunits of analysis. The case was a Hospital specialized in infectious diseases. Findings/Design – The results proposed work systems analysis presented with infographics with evidence of the relations and interdependencies between sub-systems and the possible flaws that may affect the system performance. Originality/Value – The research makes a contribution to the way to visualize leverages for change in complex socio-technical systems. Take away message – A visual explanation of how a work system functions and where it can be improved will support the operators themselves to promote organizational change.
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