Inclusive cultural experiences: an exploratory investigation of metaverse enhancing experiences for customers with disabilities

Despite recognition of the importance of including customer with disabilities (CwDs) in arts activities by both institutions and scholarly literature (European Commission, 2021; Lu et al., 2022), there remains a notable gap in the research understanding of the role that metaverse has for CwDs. Due to the relevance of the above topics, this work-in-progress paper aims to explore how art-related spaces such as museums can enhance accessibility and inclusion for CwDs through the metaverse, with the ultimate goal of pinpointing a set of strategies (Buhalis et al., 2023; European Commission, 2021; Lu et al., 2023; Tuli et al., 2023).