The present business management forms focus always more on motivation and involving issues of human resources. This study illustrates an organizative instrument as the Multi Functional Area, which allows to address the decisions towards the nearest point to the application zone, in order to increase the effectiveness of the problem solving process. This is coherent with the objective of the new revision of ISO 9000 standards, which should help to achieve benefits for all interested parties.
Organizational and operative instruments for process quality improvement
TORAZZO, Annamaria;BECHIS, Marco;MARCHESE, Aurelio
1999-01-01
Abstract
The present business management forms focus always more on motivation and involving issues of human resources. This study illustrates an organizative instrument as the Multi Functional Area, which allows to address the decisions towards the nearest point to the application zone, in order to increase the effectiveness of the problem solving process. This is coherent with the objective of the new revision of ISO 9000 standards, which should help to achieve benefits for all interested parties.
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